Driving Licence and eyesight
- You must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of our first driving lesson. You must prove your entitlement to drive and provide me with a licence check code prior to our first driving lesson. You must also check that you can read a number plate at a distance of 20.5 metres with prescribed visual aids (i.e. contact lenses or glasses) if normally worn. Please note if you need contact lenses or glasses to achieve this you must make sure you wear them on each and every driving lesson.
Driving under the influence
- To ensure the safety of you and other road users we reserve the right to cancel any lesson if you are or if we suspect you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.
Lesson postponement
- You may lose, or be required to pay for, any lessons booked in diary which are postponed or cancelled by you, especially if we are unable to obtain new replacement work for those appointment time(s). However, we reserve the right to postpone lessons if we consider the weather or road conditions to be unsuitable or dangerous. Unfortunately, we cannot be held responsible for any costs incurred as a result of having to postpone any lessons, for whatever reason.
Punctuality
- In your own interests you are advised to be punctual for your lesson appointments.
- We would normally wait for you for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if we are delayed due to unforeseen circumstances. We will make up any lesson time lost as a result of this at the end of the normal lesson time or as soon as possible.
Payments and cancellation
- All lessons must be paid in advance at least 48 hours to confirm the booking.
- If advance payment has not been received, the lesson will not take place.
- A minimum of 48 hours notice is required to cancel or reschedule a lesson. Cancellations made within 48 hours of the lesson will be charged in full.
Termination and refund policy
- If discontinuing after a few lessons, the delivered lesson’s price will be considered as the standard per hour price, (47£/h).
- Any remaining balance will be refunded within the next 10 working days.
- The refund of a block booking is solely under the discretion of the driving school. If there is no desire to use the remaining hours of a block booking can be passed on to family and friends.
The driving test
- Driving tests can be booked only by you. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to us as soon as they are known to you, otherwise we cannot guarantee to provide a vehicle for the test or any lessons just prior to it.
- In the interests of customer and public safety we reserve the right to withhold the use of the training car for the test if your driving is potentially dangerous – behaviour which if repeated on the test would result in a test failure.
- Ten clear working days (Sundays and public holidays don’t count as working days) notice of test cancellation or postponement is required by the DVSA. You will find the deadline date on your DVSA test confirmation email. Failure to provide the required notice will result in the loss of your test fee. We cannot be held responsible for any postponement or cancellation of tests by you or the DVSA.
- For more details about test readiness please visit the official dvsa site at ready to pass